I won’t mention the company’s name, but suffice it to say it was not named “Competent”.
My request was simple. At least I thought so. Due to recent health challenges (I thank God I’m getting well), my husband and I needed to revise our travel plans. We had been scheduled to go on to Madrid after spending several days in Munich, Germany. This travel was needed for business, but we felt that both legs of the trip (Munich and Madrid) were more than “our legs” could handle. So, the night before we were to leave I called the travel company to cancel the “Munich to Madrid and then back to Munich” portion of the trip. We simply desired to move the date of our Munich to Boston return trip so that we would arrive home a few days earlier than previously planned.
That’s not so hard to understand is it? Apparently it was. I was on the phone for an hour and a half trying to make this change. Several times, as I was put on hold the call was dropped. And…when I was finally able to request the change, the agent “helping” me was absolutely determined that this change of date required a necessary layover. And…this layover was to be in HONG KONG!
I explained to this agent again and again that the route she was demanding made no sense, given the way the world was put together. I even told her (looking at the company’s web site) that there was nothing on this route remotely resembling her stated necessity. The route did not exist.
She was not moved. She repeatedly stated that an earlier flight back to Boston from Munich was not possible without a layover in Hong Kong…and an additional $11,000.
I wondered if she was also going to suggest that I reserve an oceanfront hotel in Iowa. I would not have been surprised. I told you the company’s name was not “Competent”.
Realizing that this conversation with the agent was going to go nowhere (except Hong Kong) I decided it would be better to initiate this change once we got to Germany. Honestly, I was afraid that if I kept speaking with her our entire flight would be in jeopardy.
Fortunately, upon arrival in Munich the change process was seamless. Our flight was moved up three days and was direct—without a stop in China!
As I recounted this little exchange with the travel agent I had to laugh as I realized this situation was all too analogous to my life. (To be honest, I’ve cried more than laughed so it was nice to laugh.) Lately, I have felt that numerous situations in life have been rerouted against my wishes—and I’ve often felt that the rerouting has not made sense. In my mind there is a simple and direct route to my life’s “destinations”…and then someone says I must layover in China? Really?
The layover is not efficient, sensible or even fathomable to my imagination.
While I did have the choice to decline the proposed airline route with the layover in Hong Kong, I can’t always refuse to go places life takes me. Sometimes the routes of our lives travel in directions we don’t want to go and which don’t make sense to us. They may involve layovers we neither want nor expect and cost more than we desire to pay. With each “change in reservations” life hands me, I must trust that God knows what he is doing and that I am safe in his care. I really am. And he really does care.
And, I must remember that I always have a choice in how I respond to the rerouting. God is a really good travel agent. In fact, he is a perfect travel agent. He sees things I can’t see, and often “allows” me to go places I don’t wish to go. He also keeps me from places I intended to go when they aren’t best for me.
I am sure of these two things, though I must at times remind myself:
God is better at directing my life than I am.
God always acts in love, because that is who he is.
Many are the plans in a man’s heart, but it is the LORD‘s purpose that prevails.
In his heart a man plans his course, but the LORD determines his steps.
“For my thoughts are not your thoughts, neither are your ways my ways,” declares the LORD. “As the heavens are higher than the earth, so are my ways higher than your ways and my thoughts than your thoughts. Isaiah 55:8-9
And so we know and rely on the love God has for us. God is love. Whoever lives in love lives in God, and God in him. In this way, love is made complete among us so that we will have confidence on the day of judgment, because in this world we are like him.There is no fear in love. But perfect love drives out fear, because fear has to do with punishment. The one who fears is not made perfect in love. 1 John 4:16-18
And we know that in all things God works for the good of those who love him, who have been called according to his purpose. For those God foreknew he also predestined to be conformed to the likeness of his Son, that he might be the firstborn among many brothers. And those he predestined, he also called; those he called, he also justified; those he justified, he also glorified. What, then, shall we say in response to this? If God is for us, who can be against us? Romans 8:28-31